Hours Of Operation
Monday-Friday: 10am-6pm EST
Saturday & Sundays CLOSED
(Unless You Have A Rush Order Or Launch Date That Is The Next Day)
Upon completing your order, please fill out the design form. This ensures we capture all needed information for your project. Please fill THE QUESTIONNAIRE & CONTRACT in its entirety to ensure we meet your design needs. FORMS ARE LOCATED AT THE BOTTOM OF THIS PAGE. PLEASE LOOK FOR THE PRICE OF YOUR WEBSITE DESIGN, CLICK TO DOWNLOAD THEN EMAIL IT TO INFO@DESIGNEDBYCHANTAL.COM
WEB DESIGN PACKAGES: PLEASE MAKE SURE YOU HAVE EVERYTHING YOU NEED TO COMPLETE YOUR ORDER PRIOR TO ORDERING. THAT INCLUDES ALL DESIGNS, TEXTS YOU'D LIKE INCLUDED ON YOUR WEBSITE, IMAGES, PRODUCTS, PRICING, AND DESCRIPTION. THIS IS TO ENSURE THAT YOUR ORDER IS COMPLETED IN A TIMELY MANNER. IMAGES ARE NEEDED FOR A WEBSITE DESIGN. IF NO IMAGES ARE AVAILABLE, STOCK IMAGES WILL BE USED FOR AN ADDITIONAL PRICE.
PLEASE CONTACT US FOR MORE INFORMATION.
TURN AROUND TIME BEGINS ONLY WHEN WE HAVE RECEIVED ALL THE REQUIRED INFORMATION!!
Please send all required information within 24HRS of placing your order. This includes design forms, images, and any applicable text. If this information is not received within the 48HRS, a full refund will be issued and order cancelled (unless other arrangements have been made. Please contact us if other arrangements are needed).
FOR CUSTOM ORDERS SUCH AS TSHIRTS AND BOX DESIGNS, PLEASE ALLOW 6-8WEEKS FOR COMPLETION OF PRODUCTION.
EXPEDITED TURNAROUNDS ARE AVAILABLE UPON REQUEST. PLEASE EMAIL DETAILS TO: INFO@DESIGNEDBYCHANTAL.COM
AN EXTRA FEE OF WILL BE ADDED.
Logo Designs and branding products have a maximum of 4-Day turnaround time.
Website design have a maximum 14 business days turnaround time.
Homepage Web design have a maximum 4 business day turnaround time. (Same day design will be an extra $25 fee.)
Once processing of your order has begun, we will contact you.
You may receive your order anytime up to 11:59 pm on the designated date.
Please wait until the appropriate turnaround time has lapsed before contacting us.
Once Website Is Complete, There Is A 7 Day Window For Help, Giving You Any Info Needed To Get Acquainted With Your Site.
LOGO AND BRANDING PRODUCTS
All logo and branding product designs come with two (2) free edits. You may be as descriptive as you would like with each edit. To ensure no edits are wasted, please be very descriptive to the details you'd like included or changed in the sample. Any edits after 2 edits will incur an additional fee. Once the edits have been confirmed and the designs have been sent, any additional edits will incur additional fees. Edits are completed within 24 hours.
All web design packages come with four(4) free edits. You may be as descriptive as you would like with each edit. To ensure no edits are wasted, please be very descriptive to the details you'd like included or changed in the sample. Any revision after 4 edits will incur an additional fee. Once the edits have been confirmed and the designs have been sent, any additional edits will incur additional fees. Edits are completed within 24 hours
No refunds will be granted upon placing your order. Graphic design is a service business and once an order is placed the design begins. As a designer, my time must be compensated. I appreciate your understanding.
Normal processing of orders take an average of 5 business days. We currently ship only within the United States. We appreciate your patience.
Files for logos are sent in png, jpeg, and pdf form(pdf only if specifically requested). You may also request the original file.
Once your samples have been completed, please respond with your edits or chosen design within 4 hours. Failure to do so may result in a delay in processing your order.
This website is owned and operated by DESIGNEDBYCHANTAL. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors graphic design services. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.